I am trying to recover my live.co.uk account, after it was hacked into (AGAIN).

The alternative email registered to my account was also a live account, and was also hacked into!!  So I filled in the questionnaire to get a recovery link sent to me.  It said it would take up to 24 hours to hear anything... I still have not had a reply and it's been 5 days!!

My case number is:  97347534