My husband and I purchased 2 new laptops both with Windows 8.1

We both have live.ca email addresses

There is a message indicating we need to verify your identity on this PC

When my husband tried to do this instead of using his current hotmail account *** Email address is removed for privacy ***

it was using a very old inactive one not used in 10 years. Now his *** Email address is removed for privacy *** account is not accessible.

please help us with this

Maryanne