Windows 7, WLM and Outlook email problems

I am at my wits end.  Windows live mail stopped receiving mail for my primary address (i have 8 total accounts) so tried to switch to Outlook.  now both outlook and WLM are downloading thousands of old emails. I have been struggling with this for weeks, emailed the community several times.  Get one problem resolved and a new one or two or three arise.  isn't there someone I can talk to on the phone????