It looks like someone else might be using your account

15. September 2013 · Write a comment · Categories: livemail
I need some help. Tried logging into my email account (*** Email address is removed for privacy ***) yesterday and got this error. I have filled up the questionaire but unable to remember the answer to my security question (made 10 years ago!) and detailed information like the mails I've sent out and recieved. I am unable to verify myself using my phone number (+65 90475512) as well since I just changed my phone number a few days ago. Seems like there're many others who were able to list out more information than I did but still not able to be verified due to lack of details.

I really need access to my mails as the only way I log into my school website is via the information in the mails they have sent me. My examination details would also be sent to my email in which I need to print out to be able to sit for my examinations (which is due VERY soon) . I also have many other accounts linked to this particular email address such as paypal, and it would be so much of a hassle to change every single one. 

Really frustrated right now and hope someone can assist me with this problem, as it would not be fair that I delay my examinations (and delay my graduation!) due to a security feature which probably activated because I check my mail on my boyfriend's computer and my own at home regularly.

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