Ref: SRX1213718128ID - Service Request Update 1213718128

The answer to this request sends me yet again on a wild goose chase to the same e-form that I have already filled in plenty of times, which results in the reply shown below, which suggests I fill in the e-form, which goes back to the reply below and so on and so on, round and round. Filling the e-form is not helping to resolve this problem and I do not appear to be any closer to recovering my Hotmail account. For, new readers, below Jessa_R's reply I have added my original description of the problem.

Jessa_R replied on 

August 13, 2013

·        

Forum Moderator  Community Star

Hi gutless,

 

We are a sorry inconvenience about this issue,

 

“I’ll be locking the thread. For other Windows Live users, who are experiencing the same issue, please create a new post on our Private forum where we handle this matter for better and faster assistance.

 

Please follow these steps on how to create a new one:

 

1. Go to http://windows.microsoft.com/en-US/hotmail/hotmail-support.

2. Click “Your account has been temporarily blocked” link (then you’ll be redirected to an e-form).

3. Fill up the e-form with the corresponding information for best assistance.

4. Once done, Click Submit button and wait for the attending moderator who’ll address your concerns.

 

You can also refer to this article below for your reference.

 

I cannot sign into my account. What can I do to solve this issue?

 

Thank you.

My original description of the problem:

It looks like someone else might be using your account

Access to my regular Hotmail account is currently blocked. I believe this is because it was thought I have been using it to send spam emails. When I try to logon I get the message "It looks like someone else might be using your account".

I am then led to a questionnaire ( https://account.live.com ). I fill this in to the best of my ability and shortly after receive an email (to a different account) to say that Microsoft will respond within 24 hours. I do not received a response. I have repeated this cycle of form filling and waiting for a response for 24 hours, several times.

 

Then I did get a response:

"

We have responded to your support request. Go to the Microsoft Support site to view our response and follow up on your request.
https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1213412166

Thank you,
The Microsoft Support Team

"

This link sends me back to  the same cycle  https://account.live.com  as before. Please don't suggest I go back to the same link that I originally had a problem with, without giving me some additional info to go on. I'm fed up with going round in circles!

Surely someone out there knows how to sort this thing out instead of everyone wasting time messing around on

 

PS I have not been sending spam, but emails to charitable donors - all of whom have donated to my cause before. It seems that because many have changed their email addresses and thus got returned as undeliverable that your algorithm has decided I am a spammer.

 

How can I recover this account? Thank you