hotmail will not let me reset password.  have tried all the options/security questions and none are correct or what he had input.  i tried the last option and it said it coukd not send me the info requested due to my location (guam).  this has been going on for 2 weeks!!  i need access to the account.  can you go in and manually change the password so we can get back into it.  Also it is not linked to any x-box live accounts or anything just straight hotmail only.