It left me feeling extremely frustrated as I kept repeating myself not to send me the link but the same automated response was given each time. Its as though Microsoft's staff is so inflexible and lacks the ability to understand where the customer is coming from. I even called the Singapore office to ask them for help but the staff, Sabrina, told me that she can only escalate it up by submitting ANOTHER FORM. 

I was also told that there is no phone support. Unbelievable. So what am I supposed to do now? Form doesnt work, live chat doesnt work, phone call doesnt work. I need to get my email account back urgently! Microsoft is so frustrating.