In Outlook, cannot delete one particular contact

28. April 2013 · Write a comment · Categories: Outlook for Mac
In Outlook, I cannot delete one contact (of 838). For that one stubborn contact, the "Delete" option is grey. No matter if I change the contact name or email, that single contact refuses to be deleted. It appears to be affecting the "Reply-to" address in one of my email accounts. 

In the DB, the contact is in a folder by itself:
Contacts > 0T > 0B > 0M > 0K. 

All the other 837 contacts are in:
Contacts > 0T > 0B > 0M > 16K.
Contacts > 0T > 0B > 0M > 17K.

The undeletable contact filename is x01_6.olk14Contact

All the other 837 contacts have filenames with five digits after "x01_" (e.g., x01_16284.olk14Contact).

I have tried manually removing the item from the database and have tried changing the filename. Doing either of these prompts a database rebuild, which then recreates that contact. 

I spent time on the phone with a nice fellow from Office tech support, who tried numerous fixes, none of which worked. He finally escalated my call, and his superior admitted they had never come across this problem.

Two things I have not tried (nor were they suggested by support): Create a new Outlook Identity, or reinstall Office. 

Advice appreciated. 

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