This has been going on for two days now, the folks that activated my 10 os said restart it will go away, no it didn't. I called them back, they went in,said its fixed, guess what? Now today I called them again, they said to try f-8 it didn't work , I'm about to send it to them COD. Cost me 150.00 for this I coulda stayed married and got it for free. Not sure what to look at next, any assist would be greatly appreciated. It keeps going like one of the old screen savers, but it doesn't yield the screen when I go on, just keeps on keepin on. Its about 2 inches tall, by 4 inches wide. Not even sure what its purpose is?