I'm having an issue with my e-mail ( *** Email address is removed for privacy *** ) what is that whenever I go to sign in it displays a screen saying something under the line of "It looks like someone else is using your account". Anyway, I went through all of the verification techniques listed including the questionnaire and sending a reset code to my secondary e-mail. The issue with the first point is that I just cannot give enough information. I don't know the answer to my security question, I don't recall ever sending an e-mail, I certainly haven't created any custom folders and despite knowing that I've almost certainly added some contacts I can not think exactly who as I just don't use my e-mail for anything other than receiving newsletters from my subscriptions and websites I have signed up for. The back-up e-mail doesn't work, unsure if it's because the e-mail is just invalid now or not one I use or if it is because the e-mail that I think it is actually isn't it. Finally, I don't have any of my Xbox Live Microsoft repaid cards still lying around as I threw them all away so I can't enter that either. I did think I could enter billing info but I'm not even sure I got that right after all the fails I received (I stopped using my billing info a while back so it's kind of difficult to remember exactly which info I used).

So, I messaged customer support who after around a week of messages going back and forth (and having to wait around 24 hours for each reply due to time zone inconveniences) they managed to tell me to try the verification test again, several times. I did try regardless of knowing what would happen and yeah, I failed again and again. I did eventually get sent to a password reset page but this only led to the same problems I already had, I couldn't verify my account from the questions they were asking.

My biggest issue with all this is that my Xbox Live Membership is being blocked which I have paid for and this is seriously make me question if I am going to stay with Xbox for the next generation. Anyway, I was really hoping that you guys can try to assist me without just re-directing me with generic answers and links to the questionnaire that I have already tried so many times.

Finally, I did find the following post in which the person got their accounts unblocked by being redirected to the product experts although I am not exactly sure how he got it solved as I can't see that information:

http://answers.microsoft.com/en-us/windowslive/forum/mail-wlsecurity/i-can-not-verify-my-e-mail-because-i-cant-fill-in/928f3ac0-bda6-466f-a877-c1190c5b049d?msgId=06218dfa-1e9b-4c0c-9942-7727da8dfe5a&tab=question&status=AllReplies&page=1