Hi.
I was recently told that one of my online accounts had reset my password, and had sent the new password to the email that I had connected to it. This email is an old one of mine, and when I tried to log onto it, it told me I had the wrong password. So I went through the stages of "Forgotten your password", but even when I got a code to reactivate my account sent to my current active hotmail account, it told me the code was incorrect (which it wasn't). I tried this 3 times with no luck each time. I then tried submitting a form to unlock my account, but again that failed. I have spoken to many people and been directed to different things and have now been directed here in the hope that someone will be able to help me access my account as it is imminent that I am able to access it.

The email address is: *** Email address is removed for privacy ***

If anyone can help that would be much appreciated!

Thank you,
Jess