To help you—and only you—get back into *******@hotmail.com, we need to verify that it's yours."
I clicked next and got a page that said
"How do you want to receive your security code?"
And it gave me the option of emailing a yahoo email account that has been deleted or saying I can't verify my account. Well I had to pick the option saying I can't verify my account because yahoo deleted my other email. So then it says
"You can still get back into this account by filling out a questionnaire. We'll get back to you within 24 hours (typically a lot sooner). Go to: https://account.live.com/acsr"
I have since filled out that questionnaire five different times (and since you can only fill it out twice a day I've been at this for a few days) providing what I feel is adequate information to get my account back but I keep receiving emails on my gmail account that say
"Your security is important to us
Recently, we received several requests to gain access to *******@hotmail.com. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity."I'm a little irritated about this whole situation. I don't understand why I have to verify my account if I have the correct password. I don't understand why getting a new computer caused this whole problem. I never moved. My computer is sitting at the exact same spot my old one was. I don't understand why the information I filled out in the questionnaire wasn't sufficient. I don't even know if I can be helped at this point.
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