I use Windows Livemail as a frontend to my Sky email account - have done for years - as a result I have lots of folders with valuable (to me) files in them.  Last weekend I had to do a reset of my Windows 10 desktop pc so had to re-install all my programs.  All has gone well apart from Livemail which won't let me back in.  I'd happily move away from Livemail to Outlook but I want to take my folders with me.  Without being able to sign in to Livemail, it seems I cannot access my folders to move them to Outlook. 

The real problem is:  why can I no longer access my Livemail account?  The server is pop.tools.sky.com and the user id is my email address *** Email address is removed for privacy ***.  That and my password allow me to see my mails on Sky webmail and on Outlook but not on Livemail.  Please can you help?

thanks

Adrian O'Connor

Moved from: Outlook.com/Email/Managing email folders