I was locked out of my Hotmail account on Mon 7th Oct, receiving the message that I need to verify who I was. The contact e-mail on my account was out of date so I filled in the questionnaire and used a friends email address to receive the reply. I got an email saying I had provided enough information and that an email with a new password had been sent. This email has never been received, but when I try to sign in it says the password has been changed. I have tried using the sign in with a single use access code 3 times but have never received a code. I have filled in the questionnaire at least twice more only to be told that I haven't provided enough information despite the first one saying that I had.

I tried phoning customer services only to be told that they can't help me. I have had to create a new account just to be able to post this question as all pages of supposed help lead back to the signing in page, not much use when you have been locked out of your account.

What am I supposed to do? This system doesn't work.