I am having the exact same problem and going around in circles with Microsoft's verify form.

There is no email or number to talk to someone to give details to verify you as the owner, just the damn form that asks for information that can be changed by the hackers..no ISP of the computer you most use to access your email,... or which browser you regularly use,... no way of sending your ID.

The whole procedure is retarded that the owner is treated like the criminal and the damn hackers get away with it!!!  I keep getting the same email back with the ridiculous solution of "open another account" are you kidding!!!!

Your security is important to us
Recently, we received several requests to gain access to *** Email address is removed for privacy ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

     > Open a new account