I cannot use the password I have written down to sign into my hotmail account.  I tried to reset my password, but am unable to do so, because I don't recognize the email address listed, and when I fill out the information on the account reset page, I am told that there is not enough information to get back into my account.  How do I rectify this issue.  I tried calling, but am told that all answers are on the support site.  I am unable to get anywhere on the site, given that I only have 3 options that I cannot use.