Hi , I downloaded a game store Windows 10 , asks me log into my Xbox Live account , and gives me error , tell me that I violated the rules of community violence or offensive language, have been reviewing the rules and have not breached any , I have contacted a representative of xbox for chat and tells me that my account has been suspended since November 2013 , told him that at that time had a xbox 360 bad luck he appeared 3 red lights , then decided to sell it to a person and has stayed inside the console , not if this person has echo mismanagement of the account, with that I am unable to log into my xbox LIVE account , please help me :(