I can log into outlook but not sky drive – get an error 403 message

22. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I am upgrading laptops and have a clean install Win 7 Pro with IE 10.  Haven't done anything fancy with the security on it.  I have tried to login to Skydrive and get a message thus:

 

This page can't be displayed
  • Make sure the web address https://skydrive.live.com is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.
  • Make sure TLS and SSL protocols are enabled. Go to Tools > Internet Options > Advanced > Settings > Security
  • Check that all network cables are plugged in.
  • Verify that airplane mode is turned off.
  • Make sure your wireless switch is turned on.
  • See if you can connect to mobile broadband.
  • Restart your router.
 
So, I tried the TLS & SSL to include versions not included in the previous build (IE 8), but to no avail. 
 
Then tried clicking the Fix connection problem button and get the following:
Windows received an HTTP error message: 403 (Forbidden) from "skydrive.live.com"
Detected
Contact the owner of the remote site for permission
Completed
Windows can reach the site, but you do not have permission to access the content.
I then tried logging into Outlook online successfully, yet when I try to switch into Skydrive using the dropdown option, I get the same (first) error message.
 
I have even tried installing the PC Version 2013 (Build 17.0.2011.0627) - it never achieves login.
 
I have checked the service status online and it appears ok.  Any help greatly appreciated.

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