Another email requesting assistance retrieve my lost emails. In the last response from microsoft it was suggested that I stop posting multiple messages and reply to the last person who responded. I would love to be able to do that but it seems the system does not allow that. My feedback and suggestions to microsoft would be just that, assign someone for my issue that I can deal with directly, that I am able to respond to without having to go through this process. Its frustrating for your customers and probably is for your moderators as well. Also being able to SPEAK to someone would be great and probably speed up the process saving me and you as a company time which means money.