I have been trying to get in to my account for nearly five days and have filled out the same form a thousand times, received no actual response as to what's going on and am generally pretty disappointed with Outlook 'help'.

It started when I entered my password, as usual, and for some reason, a message came up saying that it was incorrect.  I tried various times and the same message.  So, I tried resetting it.  But the phone number I provided for the security code is no longer valid and when I tried to answer my security question, a message came up saying that I had entered in the wrong answer too many times, when I hadn't even tried.  So I filled out this form, then some time later received a reply saying that I hadn't entered sufficient information, when I filled out every box, with the correct answers.

I have filled out this form countless times since, and still, the same response.

I then spoke to a member or Microsoft online, told them everything, then after a lengthy discussion about my problem, got a link directing to me to a form I had already filled out.  This is apparently called the 'escalation form'.

I also got an email (on an account I created so I could talk with Microsoft) just directing me to a page with no information on it....

I am so annoyed as this is causing me a lot of problems and I am hitting a brick wall.

Please help!

Thanks.