I have entered a wrong date of birth on my primary Hotmail account.    After modifying my account’s profile, I got blocked by a message 
stating that I need a parent’s permission before I can access my email account. After contacting Microsoft, I faxed two forms of ID and 
supporting information to confirm my identity to Windows Live ID Child Age Verification Department on August 31st, 2013. I received an 
email back from Microsoft account team that my the information that I have submitted for my primary email account  has 
been verified and I was advised to click on the provided link to reset my password.  I followed the given instructions and successfully 
rested my password.  When logging back to my account, I am still getting a message stating that I need a parent’s permission before I 
can access my email account.  My account is still blocked and I am not able to access my emails. Just for the records, I am accessing 
my account from an overseas location since I am stationed for work purposes.  

I have been locked out of my account for almost two weeks now and I really need to access my account as soon as possible since it is 
my primary email account.