Hello

How do I restore my “sent” emails in Windows Live 2012 after I successfully applied the following steps provided by a Microsoft Forum Moderator to resolve the problem of “Windows Live Mail” not launching with the error message “Unable to open message store…”  

I have copied and pasted Microsoft’s advice of March 16 2012

“Typically with these types of errors, the Mail’s message store is unable to locate the database and it is quite possible that the message store has become corrupt.  To resolve this issue, try deleting the message store file of your account.

1.  Click on Start.

2.   In the search programs and files field (or Run) copy and paste the default location of the Windows Live

          Mail message store found below:

           %USERPROFILE%Local SettingsApplication DataMicrosoftWindows Live Mail

3.   Look for Mail.MSMessageStore file name and delete it (right click, delete).

Note:  The Mail.MSMessageStore does have a back-up folder and will work to recover your messages but may not be able to view some recently received messages.  If you have web based e-mail, Windows Live Mail will sync with the mail server so they are made available again.

If this does not resolve your issue, please Ask A Question on our answers forum and an agent will assist you. We’d really appreciate if you let us know where the steps failed and/or you are receiving a different error. 

My emails in my inbox have been restored (unfortunately, the large number of folders I created to store the hundreds of emails received have gone).

However, there are no emails in the “sent” folder; emails which are of extreme importance.

Windows 7 Home Premium

Windows Live Mail 2012

Any advice would be gratefully appreciated

Many thanks

Peter