Several months ago but less than a year I tried to close my account.   I need to recover the emails as something very important is in need of retrieving.  I noticed when I went to the close the account it said it would be possible to recover emails withing a certain time period.  I am hoping I can still do this.  Is there anyone that can help me to figure this out?  My account is still active, I can still log in.  It did not close down.

When it was still Microsoft, not Outlook, when you close the account you are given a message that all emails will be retained for a specific period and then after that they may or may not be available (the period I saw was 6 months).  It was stated upon closing the account it was possible to recover emails in the account.  

Is this something Microsoft used to do with hotmail and not a feature with Outlook?

I want to know if I can recover emails from my hotmail account from less than 6 months ago?

I had tried online chat and they were not helpful at all.

Jude: I understand that you would like to recover your email in your Hotmail account. Am I right?

Bear: Yes. I tried to close the account 6 months ago. I need to recover the emails from then if possible. The account never closed it is still active.

Jude: Thank you for the information.

Jude: Please give me a couple of minutes while I search our resources regarding your issue. If I am unable to find any relevant information quickly, I will discuss the applicable support options. I'll be back the soonest.

Bear: ok

Jude: Thank you for waiting. I'll be with you in just a moment.

Jude: I'm sorry for the delay. I'll be right with you.

Jude: I am sorry to inform you that I have checked my resources and I do not find any relevant information.

Jude: In this case, I request you to post this question in the forum. Our support professionals will contact you within 24 hours.

Jude: Please click here to post the question in the forum.

Jude: As the team is well equipped and will help you with your concern. Do you have any customer service related questions?

Bear: i have done that already and the reply was based upon recover of a simple detetion of email not what I mentioned regarding account closing

Jude: I hope your issue will be resolved soon. Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day. Have a great day.

Chat session has been terminated by the agent.

 This is a private message.

Melanie_D. replied on September 26, 2013

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Microsoft Forum Moderator