Hi,

One of my hotmail accounts was hacked by an e-mail that I received supposedly from one of my relatives (I actually kept that e-mail in case this would help to prove the facts), I committed the big mistake of typing the password for that e-mail account in order to see the supposed message I had received from my relative. When I did this I gave my password to the "hackers" and my account was taken.

I used the steps given by microsoft in order to recover it (filled out the form/questionnaire twice)but it didn't work because I created this account about ten years ago (more or less) and I honestly don't remember the answer I used back on that time for my security question  and I think this is "avoiding" microsoft to re open it for me.

I have other ways to prove I'm the owner of this account, so please let me know how to make this work.

Thanks a lot

Jefferson