Hello . several days ago I posted here on this community a problem I have concerning my email. Starts off like this .. I opened outlook and it would not accept my password so I changed it using the security question , however it opened in a different email address with a different username ...I did get a private response that stated I needed to give the original email (that I have always used) and the new one Did this .. but I have not heard back ?   Questions ... when a response comes to me via private message do I need to be at the computer..   2... Would I be better off  paying for my email so I can recover information within my old email address ... Please help  ...I'm going bonkers...............Please....