Today August 16th - went to log onto Hotmail account only to see the page was now Outlook.com.

Attempted to  log in to see a message stating that "others may have hacked into my account and account was disabled".

Took link to reset password , providing a neighbours email address for any response.

Response indicated I provided too little information to validate and gave link to restore account.

Attempted to restore using limited information available and then got a response stating "as there have been numerous attempts to restore account, decision taken to block account" and telling me to open a new email account. Had only tried twice to restore connection

Does this mean

1) there is no way that Microsoft can reset my original Hotmail account - have important emails I need to retrieve

2) If I open new email address can I somehow get emails in original account migrated across

3) can I recover contact details (email addresses of businesses and friends)

Would be great if Microsoft could reset count for old email account and only allow access from historic Ip address on my computer (only one I use to access Hotmail)

Whilst I accept that security is paramount, if there ever was a Denial of Service attack against Hotmail, which was aimed at locking out users' accounts then the process of blocking accounts and requesting new one's set up would upset genuine users who would expect any recovery to be non intrusive and merely reset any locked out accounts.

At moment very frustrated that I cannot access my Hotmail account?