My Hotmail account mysteriously stopped working on October 30, 2013. After spending 6 frustrating days getting no answers from MS and Melbourne IT (in Australia), I finally got the problem solved. It turns out that Melbourne IT somehow decided to decommission the DNS servers that were serving some (or a lot) of the personalized email addresses that MS had sold to all of us several years ago. Being unable to communicate with these companies since I could not receive email, I set up a temporary Gmail account and resorted to discussion communities on the MS and Melbourne sites. Essentially, you have to find out what your MX (mailbox exchange) record with MS looks like and then hook up to your account with Melbourne, switch to regular DNS servers that are in service and then enter the MX record information for those servers. Your biggest challenge will be getting into your Melbourne account if you don't know your user id or password and can't receive email at the address they have in their record.
There are some tricky things involved and here are three links from the discussion groups that should give you what you need.
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