Hotmail account password reset form failed multiple times. Can no longer try.

We have been told our hotmail account has been blocked and that we need to reset the password using the form below.

We have submitted accurate information 3 times with no luck. Now it's suggesting that we can no longer use the account at all.

All of the information was correct as we were able to confirm it from other people and their saved emails.

Can somebody help us out with where to go next? This is an important email account and setting up a new one would be of no help.

Thank you.

Question about Outlook Express