my account has been blocked and I found out I had to reset my password, apparently im not answering the questions correctly, I cant remember what emails I last send and the previous passwords ive used, hence why I have been using the reset tool as I have a bad memory. Now I cannot access my email at all and I cant get the reset link sent to me as apparently I have requested a reset to many times. This Hotmail is linked to a lot of my accounts and is required for a lot of things. Their suggestion is to talk to you guys or create a new account. The other problem I have now created is I have created an outlook account I don't know if it prompt me to.  I just want my old Hotmail account back.  I cant afford to loose the last 12 years worth of info I have on there please help me out.

 The questions are ridiculous, how am I supposed to remember who I sent an email to on a daily basis and what the topic was?? I cant remember the password how am I supposed to remember that when I have a very bad memory. I reset my password today 11/12/13,and is still not working..  I am stressed right now.

Everything imported to an outlook account and none of my Hotmail was imported!! Where did it go? Thank you so kindly.