Hi, we need urgent help. My sisters hotmail seems to have a problem. She went to log in and it said it seems someone else have used the account or along those lines. She needed to have a code sent to her to sort it, but the code was only being sent to her email account only, the one she can't get in?

She have all her uni and jobs information going to her email she can no longer get in *** Email address is removed for privacy *** she really needs help as is upset by all this. When trying to do the forms to prove who she is she can't remember on of the question.

Please can someone help her fix this as she has never had a problem with her hotmail before........ please let me know what to do or let me know if you need to contact my sister. You will see she has been trying to sort  

thanks