Hello,

I desperately need help with two of my hotmail email accounts, I have tried calling for support but am aware you do not offer help to "free customer accounts". I am locked out of both the following email accounts *** Email address is removed for privacy *** and *** Email address is removed for privacy *** this is due to getting a new phone and trying to set my email accounts up at which point I have forgotten both passwords to these accounts. I have submitted a form in order to try and regain access but have not entered enough information and now it says to open a new account and close ie. forget this account - Well this simply is not good enough I need access to both of these email accounts I have a lot of general information sent to these accounts along with recent booking confirmation etc. I am happy to answer all security questions and even know passwords I have used for this account previously - It is easy to forgot as I only viewed these accounts through my phone so it doesn't require a password to be entered each time. I know what email will have been sent to theses addresses but i don't often send out from these addresses as my work email *** Email address is removed for privacy *** is set as my default. Please help me this simply isn't good enough to just close and forget about these accounts there must be a better way to handle this. I order a lot of Microsoft products at work and would hate to shop else where. 

Regards Charlotte