I have answered EVERY question they have asked me for a period of almost one whole year and yet I get getting an automated reply telling me that I have not given enough of information to indentify myself.

I literally given the passwords to my accounts which donot work for reasons unknown to me!

I am willing to send my photo, my passport copy and creditcard details as well as proof of address, so that I can be identified by the police if I am falsely trying to access somebodsy elsé's account. What more does Microsoft want from me after answering all their questions?

Well, my email I am unable to access is the one whose password I have used for many years and is known to me. De email I am trying to acces is my own *** Email address is removed for privacy ***.

I was given another email address by one of the moderators over here, namely *** Email address is removed for privacy *** in order to give me access to *** Email address is removed for privacy ***.

This did not work out. I found absolutey no email at this address. I need to access my emails at *** Email address is removed for privacy ***.

I have two questions:

1. Are the moderators working for free?

2. Are the moderators paid by Microsoft to do this work?

3. How do I know that my information is not being given to people outside Microsoft?

4. Is there any hope for me to have access to my emails at *** Email address is removed for privacy ***?

NB: It does not matter to me if the whole world has access to my account as long as I too have access to my account. That is how frustrated I am for not having access to my account.

ANYONE....PLEASE HELP IF YOU CAN. I am asking for help for almost a year now as far as I can tell.

THANKS FOR ALL THOSE WHO CAN HELP ME GET OUT OF THIS MESS I HAVE GOT MYSELF INTO FOR REASONS I AM UNAWARE OF.