My windows live id is joint to my Xbox live main account. I'm unable to access with account because it is attached to my brothers old email which he doesn't remember the password for. The email where reset links are sent was his school email which was deleted when he left. I have full details for my account which I can't access to answer the questionnaire which won't work because "the service is currently down."

I filled the questionnaire in and it said they would get back to me within 24 hours and this was 3 days ago! I was wondering if you could check if the email was still active or if it has been deleted. Also, I was wondering if I could possible call Xbox support and I could do this over the phone which may be better for me. Get back to me please, this is urgent. This account is being paid for as we speak and I can't access it. Help me!

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