hi,

I wonder if anyone can help me out. my mum's email account been hacked for the last 2 months. she has a very important email in her inbox which both me and my mum are trying to retrieve but its no use.  I have been trying to request a single use code for the last 2 days but we still haven't received any thing.

another problem is that my mums email account/profile is 13 years old and the information she entered at the time she made the account, is now forgotten. both me and her are trying to recover it but we cant. is there any way to contact the Microsoft/Hotmail team and query it as we have tried every other way and have failed.

thanks.