I seek to see if others have been experiencing less than ethical activities with Office for Mac tech support. First, I have Office for Mac 365 that is required if you want technical support. What that seems to mean is that if you have one problem in a year, they may actually assist you But after that you have spend hours with a level ONE Technicians that don't speak English running amoc over your computer with suspicious access activities and a lot of what their doing not visible.

After an inordinate amount of time you might finally get transferred to a level two technician. Then you will be asked over and over about your administrative menutia (nearly to the first name of your grandmother).

So this week I had several issues, pop-ups asking for passwords, pop-ups saying that my email can't send. Then the level two technician seems to actually be trying to find a solution. But if that doesn't happen in a short period of time....then somehow mysteriously, we are disconnected.

So this week I called in as requested from Glen who actually gave me a Case # 1326625664 and the instructions that whomever was assigned to my call could access the notes on my problem. But after three persons couldn't locate the info, or didn't have a clue, I was repeatedly hung up on.

Finally they brought back Glen who did this and did that without resolving my problem but said he would call me the next morning. NOT a chance. Called several times today with level ONE persons reluctant to pass me on, getting on and off the phone seemingly for instructions on what to say...then telling me I could only be helped for a fee which isn't what I signed up for, paid for or actually got for service.

ONe more...called one time this week, had a woman insist that I give her my password, which of course I declined incredulously! She hung up, called to see if I could get to talk to someone and this time a seemingly competent person did some checking on my computer. Then this person shared that I had a Virus (meant Malware) and said he could switch me to the networking support as my IP address for networking was corrupted and he gave me a number he said was networking support.

They told me that it would cost around $500 for me to FIX my problem with continued service for 1 year,  or I would have to have 5 separate companies trying to collaborate which would not be feasible to find a solution.

By this time I was certain I was being scammed. But even the seemingly legit Microsoft for MAC were running me around and ultimately saying that I would have to pay additionally or ....else. I suspect that somewhere there, I was given a non-Microsoft 800 number, but that came from someone at Microsoft or that was as it appeared.  

So I hope this too long an account of this week adds to the pile of what I believe many others go through. I hope that somehow this info gets to  MICROSOFT EXECUTIVE OFFICES...somehow an investigation is put together for this. It won't be too hard to identify who is on the hustle. But they most all have an accent and can't understand English.