Sarcasm alert. ;) Real issue, but I have to insert my own form of humor. (Depending on one's taste.)
After I installed the "urgent" update from January 16th, I had a problem with Word crashing every time I clicked on Format/Document. I was told to completely de-install then re-install Outlook for Business/Home.
I was referred to article 2398768 to uninstall. (I cannot believe there is not an uninstall program....this takes almost 2 hours. There were 11 steps, each step included four to five sub-steps. I had to reboot three times during the process. I had to delete hundreds of files. Boy were my fingers tired!)
The last step is to "Move the Microsoft User Data folder to the desktop."
The reinstall instructions assumed I had a disk, which I didn't. It referred to the directions to download. As usual, the entire process (including phone) required my re-typing or reciting the 25 character ID at least four times. (Next, I will be required to provide my longitude and latitude to the 10th digit for every address I've ever had and ¼ of my genome sequence!)
The re-install provides "virginal" versions of the software. I know I'l l have to spend some time customizing things once again....that's not too much of a problem. The old word files and excel files are still in my documents folder.
But how do I get Outlook to "get back" my old emails? It opens with no accounts and no data. I have a lot of email. I'm guessing it might re-download the old mail from my live.com account and my gmail account. But isn't that already in my Microsoft User Data folder that I moved to the desktop?
I called Microsoft and once again they tried to tell me I had to pay to get this fixed. (Isn't this like those companies that install a virus on your computer and require you to pay to remove it?) Finally, I was referred to an article on how to rebuild your database. But, I thought it needs to know where that database is....I didn't trust the answer. (Suggestion to Microsoft: train staff to understand that there are spaces between words. An entire sentence shouldn't be liaised into one word. Perhapstherearenospacesinthetrainingmanualforstaffandtheydon'tknowthatspacesexist.)
So, in my own words, how do I get my old emails to the right place and get Outlook to have them? And, what can I delete after I get this all working?
I've got El Salva.....errr El Capitan on a Macbook Pro late 2011. I have bloodtype O, am a Pisces, and the computer monitor is facing North. (My SMALL attempt at some dark humor, as I worry I've lost many years of email.)
Thanks in advance.
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