My sons e-mail (a .co.uk account) states someone else may be using it when he tries to sign in. When trying to verify it is actually his account through the security questions he has the problem that the questions are not relevant to him. They ask for recent sent e-mails, he only sends through a link for payment etc and doesn't remember any, it asks for received e-mails, he only knows one, it asks for xbox live account details, he doesn't have xbox live, he doesn't have a credit card to give a name from etc. This goes on and on and if he sends what he can enter it comes back as not enough info to verify. He needs this e-mail to receive DWP postings to receive medical benefits. Has he been hacked and this a phishing scam? The sky router was changed 17th June, if he hadn't signed out of e-mails previously could this be the problem? I only joined this forum today to try and get answers so don't quite know how I will get replies. I can supply his e-mail address to a moderator (?) if needed. A telephone number to talk to someone would be a far better idea for solving these sort of problems.

Original Title: How does my son get his e-mail account verified when the security questions are not relevant to him?