Coming back now, I'm 23, and I just want to play Batman: Arkham Asylum. As it stands, I cannot log into my account through the game because I have not accepted the terms of service. I cannot accept the terms of service because there is, for some reason, parental locks on the account. The parental email, I can assure you, is long gone. If I made a fake one, the email has long since been deleted for inactivity, and if I actually got one of my parents to create an account, they have both since gotten different jobs and have different emails. The old emails are not recoverable, and believe me, I've tried.

Another thing, on the Xbox.com home page, when I click on "My Account," it takes me to an error page, as shown below.

(click to enlarge)

Please don't tell me I need to create a new account, because if that's the case I'm never supporting Microsoft again. I've sunk too much money into this account to just throw it away and buy everything all over again.

Also, I feel odd posting this here, but the Games For Windows Live phone support (called 1-877-274-1349) told me that this was the place to bring this.