Good morning,

Im after so much needed help with regards to my sister in laws account. She (currently living in Australia) text me last week to help her as she all of a sudden can not sign into her account. 

She very rarely uses her account but now needs it as she is buying a house, we have tried all the avenues so please DO NOT TELL US TO TRY THIS AGAIN!! She no longer has access to the phone number provided on the account and has only ever had ONE password.

We have tried filling out all the forms they have asked us to which we are supposedly meant to hear back from Microsoft within 24 hours.... this was over a week of trying this so called 24 hours response. 

She is now getting desperate to have her account back and running and i can not find another way to get this resolved.

PLEASE, Please can someone offer us a resolve or some sensible advice.

Thank you in advance.

Dominique