hi 

I need some help in regards to my recently purchased laptop, I'm not very good with technology. I have been trying to download my photos off of my phone onto the one drive and every time it starts to download it then freezes and I cant even do the usual closing the task down, am I putting too many photos on? is there a way to stop the freezing or is this a fault? 

would appreciate it if anyone can let me know what to do for the best, thank you.