I've only just found out from my client that he's not been receiving emails to his Outlook/Hotmail account that have come from customers filling in a form on his website www.greaselightningovencleaning.co.uk.  It would appear that Smartscreen has not even diverted them to the junk folder, but just blocked them completely, which last month alone has probably resulted in a minimum of £1500 in lost business.

There's no issue with the web form as it works with every other email account I've tested it on (including yahoo and gmail).

Surely there must be an option to turn Smartscreen off or some work around?  My client is now having to run a separate yahoo account just to receive emails via his website and if Microsoft can't fix this then I'll have no choice but to advise all my clients to simply switch away from Outlook/Hotmail.

This is an example of how they used to arrive:

Below is the result of your feedback form.  It was submitted by
 () on Friday, July 19, 2013 at 21:08:07
---------------------------------------------------------------------------
 
 
Name: Cxxxxxxx
 
Address: Rxxx lxxx 
Pxxx road 
Rxxx, Gxx xxx 
            
 
Email: *** Email address is removed for privacy ***
 
Phone: 0xxxx xxxxxxx
 
Preferred day: Thursday
 
Preferred time: 09.00 - 10.00
 
Type of Oven: Single with a grill on top also the job and extractor 
 
Heard_About: Google
 
submit: Submit your enquiry
 
---------------------------------------------------------------------------

Anyone out there with any thoughts, suggestions, anything??

Carl