- Was using latest version of Outlook 2011 on work MacBook Pro - worked flawlessly
- Store 99.9% of my emails in folders within Outlook on my computer
- Was sent a new MacBook Air from my company
- Used Time Machine to migrate from MacBook Pro to Macbook Air
- Successful migration - extremely easy - sent MacBook Pro (wiped) back to company
- 1.5 weeks into using, computer freezes and needs hard restart
- Upon restart, open Outlook and receive:
"Your Office database index is missing and needs to be rebuilt. This is usually caused by restoring an identity with Time Machine. To continue, click Rebuild. After the rebuilding process is complete, close the Database Utility and then reopen the Office
application."
- I've run into this before, so I rebuilt, opened up Outlook, and every one of my emails and folders that isn't on the server (99.9% of my things) are completely gone
- I have tried nearly every solution I can find (new identities, restoring from Time Machine, deleting and reinstalling Office 2011, etc.)
http://www.officeformachelp.com/outlook/troubleshoot/
http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/
http://www.officeformachelp.com/outlook/troubleshoot/#hailmary
... and I end up back at the SAME missing and rebuild error every time. If it rebuild successfully, and error doesn't come up, that means it will open Outlook, and none of my emails will be there.
Can someone please help me end this madness? All I am looking for is to get back to the emails over the past 4 years that I can no longer access.
Versions:
Outlook 2011 14.3.8
Mac OS X 10.8.5 Mavericks
Genius bar and Microsoft have not been able to resolve, so this is my last resort. I never thought I'd say that I just want to get back to work. Thank you so much for any help in advance!
Best,
Trent
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