My email stopped working on 10/31.  I posted here but none of the suggested solutions worked.  Emails I sent show up in my sent file but are not delivered to the recipients.  Emails sent to me are bouncing back to the senders.  I was able to reach Microsoft Customer Support.  They instructed me to set up a temporary email account to communicate, which i did.  They sent me the following message on Friday morning:

"We are writing to let you know that we have received your request for support and will reply within 24 hours. If you don’t see a message from us within 24 hours, check to see if email..."

It's now been 48 hours and I have received no further communication from Microsoft Customer Support.  Can anyone help?  I am in the middle of a job search and I am missing critical emails from potential employers.  PLEASE HELP!!