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Helene_C wrote on February 9, 2012
Hello Brett,
It is possible that your account is not properly configured in Windows Live Mail. To isolate the issue, please reconfigure your account in Windows Live Mail. Refer to the link below:
How to configure a Windows Live Hotmail account in Windows Live Mail
If the issue still persists, please provide us the detailed steps that you took and the error message that you might encounter.
Thanks!
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- Make sure the web address http://windowslivehelp.com is correct.
- Look for the page with your search engine.
- Refresh the page in a few minutes.
- Check that all network cables are plugged in.
- Verify that airplane mode is turned off.
- Make sure your wireless switch is turned on.
- See if you can connect to mobile broadband.
- Restart your router.
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