Hi everyone.

I have two hotmail accounts, or I did. I have either forgotten the password of one of them, or it's been hacked.

Either way, I need to reset the password to regain control. I thought I had each account set up so that a reset link would be sent to the other one if this should ever happen, but I'm having difficulties. The website doesn't give any options for this.

I used a single-use access code the other day but today I've had two codes which didn't work.

On the 'reset password' page, I don't see any image containing any figures; just the following message:

"You've reached the limit for number of attempts. These limits help us protect against spam from automated programs. You can try again later."

The thing is, the first time I had been guessing the password (the number of failed attempts makes me think the account has been hacked). Subsequently I've had this message without any wrong guesses. I deleted my cookies in case that had something to do with it but it didn't help.

Can anyone tell me, is this account recoverable? Like everyone else out there with similar problems, this email account is vitally important to me. Please help!

Col

PS Incidentally the Hotmail app on my phone still works fine, but it's of limited use when I want to type lengthy emails and send attachments.