My husband is not able to recover his account *** Email address is removed for privacy ***.
Since he himself can not login to the forum I am sending the request on his behalf.
It seems on 19th July, 2013 his account has been hacked again. In spite of taking all the care to keep password secured, updating all the necessary security methods, hacker changed all these outlets to recover the account.
He apparently had sent an official looking email form “Outlook Administrator”, Subject Id: 133- Account Alert! With a link to login to keep the account active. He did click the link.
Subsequently he followed the similar process as he had done in May last. However he is unable to recover the account and he is being advised by Microsoft Support
QUOTE:
Unfortunately we are unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information and our careful account recovery process is intended to protect you from any possible malicious activity.
Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account….
Request number 94467843 is now closed
UNQUOTE:
He made one request to recover on 19th July, then he was advised to wait for 24 hours, as he was travelling he made 2nd and 3rd request on Monday (22nd July). He has provided the Subjects of few mails he had recently sent which were Re to incoming emails and email addressed he used for few of the emails. He also provided the past passwords.
It would be unfortunate if he is not able to get his old account reactivate which was opened by him on 7th October 1997 and he has several folders being used for archiving old useful information to him.
Can you please help? This account he has had since 1987 all the information of registration ID etc. is available.
Neera Jain
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