I have a thread that has been frozen (why ?) 

I am trying to get a domain added so I can enable email initially, and it seems to be taking a long time to get a resolve or anyone who is happy to help.

Please can someone help with this. Simply stopping the thread so I cannot request where the progress is up to and then having no response for the last 4 days on progress seems a bit off, bearing in mind how unhelpful it has been to try and find where I need to request this support in the first place.

Thanks

Jonny