Dear Microsoft and Microsoft Community users,

Today I have been sorting through my two different accounts on Outlook.com. I eventually deactivated/closed one of them and kept the other in tact. However, later when I signed in to my operating Outlook.com email account, I realised ALL my emails have been deleted - my inbox is absolutely empty except for a email titled "Set up your new inbox" from the Outlook Team.

I am very very frustrated now as Microsoft does not even provide an email address that I can contact directly to seek assistance for my situation. I am a high school graduate who is currently using the aforementioned Outlook.com account to apply for universities and words cannot describe how helpless I feel now because I have so many important emails in the inbox that I did not think twice about backing up because I expected a such a developed email provider such as Microsoft would be reliable and dependent enough.

I am sure there are many other users out there who are experiencing or have experienced a similar situation that I am unfortunately experiencing now and they would also have several treasured and important emails in their inbox and I feel a bit disappointed in Outlook.com for such an error caused.

I beg for anyone to reply providing a remedy to this situation as soon as possible! Your help is gratefully appreciated! Many thanks.

Regards,
Charley