I have 2 accounts - I thought I had only one ( as I was hacked back in 2005, and opened a new account - I thought the hacked one had been deleted), but when microsoft asked for the security check in June, I was asked for the password for what I thought was a dead account...my replacement account along with my profile/gamertag has been transferred to the old account, and an old unused profile has been attached to my new account. It seems to me there has been a monumental gitch somewhere in the new security procedure. The support team have been unable to help me - despite trying for 2 months.