I bought a new computer with Windows 8. I set it up using my current email address (*** Email address is removed for privacy ***) and it created a Microsoft live account under that email address. The problem is, I already have a Live account that I set up through Xbox live, it is still current and it has all of my information already set up. The only problem with that account is the email address that I have the Xbox live account (*** Email address is removed for privacy ***) set up under is a dead email. I no longer have access to it and haven't for years. I never had to log in because it was already saved in my Xbox.

What I tried to do was use that old account on this new computer so I attempted to change the aliases. I input the email address that I use for everything now, including to set up the computer, and it was denied. The message was "This email address is already in use". So I logged in to that new account that I created and closed it completely. Then I logged back in to that old account and attempted to add my email address to it as an alias and received the same message "This email address is already in use". So I logged back out and tried to recover the account that I just closed with the same email address (the new one) and the message said "That Microsoft account doesn't exist. Enter a different email address or get a new account."

So now I cannot access the new account that is linked to the computer which means that I cannot sign into Microsoft Live or Xbox live on this computer and while I can log in to my old account, where all of my information is saved, it isn't linked to this computer and is useless.

At the very least I would like to be able to recover my new account. I have already called Microsoft and they directed me to the recovery website and it did not work. Ultimately, what I would like to have happen is have the new email address completely removed from the system so that I can use it as an alias in my old account. Then once I add it as an alias, I would remove the old email address. Once that account has my new email address as its primary alias, and it matches the email address that I used to setup this computer, I should be able to log in to Microsoft Live or Xbox live on this computer and purchase apps, games, or whatever.

The Problem is, nothing that I have tried has worked. Please help